Karen Brown – TerryWhite Chemmart Samford, QLD
When Karen Brown first heard that her Samford Chemmart Pharmacy and others would soon have to change as a result of the merge between the Chemmart and Terry White Chemists pharmacy groups, her immediate reaction was one of trepidation. However, in recognising the vast opportunities that would open up as a result of being part of the largest community pharmacy group, it didn’t take long for Karen and her business partners to embrace the change.
“I looked into going independent and was approached by multiple brands to switch at the time of the merger announcement but my business partners and I voted for TerryWhite Chemmart because we felt over the next five years it would be the most innovative in the industry,” said Karen Brown. “The main thing is power with suppliers, power with industry and exposure to so many more opportunities.”
“I see your brand as the trunk of your pharmacy tree,” added Karen. “I honestly believe that TerryWhite Chemmart has the strongest and most innovative trunk in the business. It excites me that our health team is led by pharmacy owners and really switched on Pharmacists and then we have some of the best people in the industry leading our operations and merchandise teams.”
“And to have a three-day event like Masterclass which is clinical and practical is absolutely priceless.”
TerryWhite Chemmart Samford in Queensland is OPEN.
Brian Hanafin – TerryWhite Chemmart Burnie, TAS
A Need for Change
A Brighter Future
When Brian Hanafin and business partner Chris Jones were looking to switch brands, their key motivation was a need to improve their backoffice efficiencies and grow their GP. They got this and more when they joined TerryWhite Chemmart in June this year.
“The entire TerryWhite Chemmart team has been absolutely amazing to work with” said Brian. “Nothing has been too hard, and they have gone so far beyond the call of duty to make the process as easy as possible. Special mention to the TerryWhite Chemmart Retail Integration team who helped get us up and running, but also many others. This has continued from day one and still continues today.”
“The pharmacy looks absolutely amazing” added Brian. “I had serious reservations about the green colour – but it looks great and really makes our business stand out in the crowd.”
“Overall, everything has so exceeded our expectations that we are all really excited to be part of the TerryWhite Chemmart team. The encouragement and support from all staff and management, plus other pharmacies in the network has been humbling and really makes us feel like we are a part of something bigger.”
Boon Wai Lim – TerryWhite Chemmart Rosanna, VIC
A Passion for Health
A Demand for Innovation
When Boon Wai Lim, fondly known as Lim, was looking to expand his network of pharmacies, he looked no further than TerryWhite Chemmart – a brand he says treats him like ‘family’ and believes is best placed to help his team deliver quality health services to the local community in Rosanna, Victoria
“TerryWhite Chemmart have been a family to me.” said Lim. “They mentor us and help us give the best health outcomes and service to our customers.”
“Masterclass is an innovative way to educate our pharmacists,” added Lim.“ The workflow, the education, the knowledge that Masterclass has brought to this pharmacy has given us all the experience we need to deliver better health outcomes to our customers.”
“TerryWhite Chemmart is the future of pharmacy. Everything we are doing now is to ensure the pharmacy industry in the future has that element of the pharmacist’s services to the community.”
TerryWhite Chemmart Rosanna in Victoria is NOW OPEN.
Lim is a recipient of the 2014 Australian Telstra Start-Up Business Award.
Bob and Todd Slater – TerryWhite Chemmart Ipswich, QLD
A Wealth of Experience
A Healthy Future
Bob and son Todd Slater didn’t take their decision lightly when looking for a brand to help position their Ipswich pharmacy for the future. A good retail mix, combined with excellent service levels and a strong focus on health is what led them to TerryWhite Chemmart.
“It was very important to us and we did look around,” said Bob Slater. “We are very service orientated but at the same time you want a good retail mix and this exists with TerryWhite Chemmart. Our choices and options are much better.”
“The professionalism is above and beyond what we expected” said Todd.
“Service levels are very important to us,” added Bob. “As a pharmacy, we strive to provide good service and we also want good service from the group we are part of.”“The health aspect is also very strong. It comes across very professionally in our store,” said Todd.
“We are so accessible to people and that’s the way we want it to be,” added Bob.
TerryWhite Chemmart Ipswich in QLD is NOW OPEN.